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An introduction to Email Best Practices

This article will be thoroughly detailed across the different areas of Email Best Practices; this page will focus on the different influences of email, what they do, and how they affect you. Email marketing is an integral component of many businesses, and KnownHost is here is to help you understand what is required in order […]

The design of an email is important to consider. A compelling email subject, or ‘call to action’, can determine whether or not the email is even opened by the recipient. A good design that mimics the design of your site will make the email more recognizable. Designing the actual email could involve configuring the correct […]

How to Submit a Ticket

With the new system, the support portal is integrated into your https://my.knownhost.com account. There’s no longer a need for two separate URLs or interfaces for KnownHost services – everything is now in one convenient location. This streamlines your experience, reducing confusion and eliminating the need for multiple logins. Accessing your Tickets To access your tickets, you’ll want […]

How to Manage Users on Accounts

We’ll be going over how to add/invite new ‘managers’ into your account as well as explaining what the differences are between Managers and Added Contacts with the permissions available to them. This feature will allow users who resell and/or provide services direct to their customers the ability to manage their customers and their customers helpdesk […]

How to pay invoice?

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There are a few methods to pay an invoice in your KnownHost Portal. This article will cover the most direct way to process them. 1. First, login into Billing Portal (my.knownhost.com) with registered email address and password. 2. Navigate to Make Payment. 3. Select the Invoice to pay. 4. Next, click on Continue. 5. Select the Payment […]

How to add account credit?

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There are times when you may want to add a credit to your account. Customers often do this to take advantage of better currency conversion rates, or to make pre-payment for services since account credit will automatically be used to pay invoices. Let’s learn, how to add account credit? 1. First, login into Billing Portal […]

How to configure rDNS for your VPS?

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For every server, rDNS needs to be configured with the correct hostname and the A record from the host side and from the DNS settings. Let’s learn how you configure rDNS for your VPS. 1. First, login into Billing Portal (my.knownhost.com) with registered email address and password. 2. In the Navigation tray, you can find […]

How to configure Reseller Whitelabel nameservers?

Known Host offers exclusive white label reseller hosting for your business. You can opt for any of our Reseller Hosting packages and start with the same. If you already got yourself reseller hosting from us and looking for a guide on how to configure reseller Whitelabel nameservers, then this article is for you! Let’s get […]