With the new system, the support portal is integrated into your https://my.knownhost.com account. There’s no longer a need for two separate URLs or interfaces for KnownHost services – everything is now in one convenient location. This streamlines your experience, reducing confusion and eliminating the need for multiple logins. Accessing your Tickets To access your tickets, you’ll want […]
Once a user has added you to their account as a ‘Manager’ — you’ll be allowed to manage their account as well as their helpdesk depending on whatever permissions were set when they sent you an invite to their account. The new system allows for easier managing of customer accounts and/or accounts that you may […]
We’ll be going over how to add/invite new ‘managers’ into your account as well as explaining what the differences are between Managers and Added Contacts with the permissions available to them. This feature will allow users who resell and/or provide services direct to their customers the ability to manage their customers and their customers helpdesk […]
KnownHost offers domain registration services for some of the most popular TLDs. Purchasing your domains through us has many benefits including centralized service management and the ability for our support team to set and/or register nameservers for you reducing the amount of work you need to do. We also offer FREE domain privacy for life on domains […]
All of our dedicated servers (managed or unmanaged) come with the ability to utilize IPMI/KVM to access your server in the event that other normal methods don’t work (such as SSH). IPMI or Intelligent Platform Management Interface is useful in the event of several server-related events. Events as: Network unresponsive SSH not available Finalizing an […]
This article is information on reinstalling the Operating System on Dedicated Servers. This will primarily pertain to Unmanaged Dedicated server customers so that they know how to change their OS and/or reinstall their current OS. However, our Managed Customers who wish to take a more “hands on” approach can reinstall their OS (CentOS 7/CentOS 8) too. As of this time, […]
To set the rDNS on your provided IP’s allocated to your Dedicated Server, you’ll need to be logged into your Dedi. Server Management Panel. This article assumes that How to Access the Dedi Management Panel has been read and you’re familiar how to login. Once you’re within your panel, you’ll want to manage the server you wish […]