To safeguard customers from unauthorized card use, KnownHost implements 3-D Secure verification on all debit or credit card transactions. 3D Secure is an extra layer of authentication for online card transactions, requiring cardholders to verify payments via a one-time password or banking app approval to prevent unauthorized use. “Payment Authentication Failed” errors can occur during […]

At KnownHost, we provide the ability to recover your account to an alternative email in the event something happens to your primary email address. These things could be like: This recovery email will be used to login to your account. How it works is when you use the “Reset My Password” function, it sends a […]

With the new system, the support portal is integrated into your https://my.knownhost.com account. There’s no longer a need for two separate URLs or interfaces for KnownHost services – everything is now in one convenient location. This streamlines your experience, reducing confusion and eliminating the need for multiple logins. Accessing your Tickets To access your tickets, you’ll want […]

Once a user has added you to their account as a ‘Manager’ — you’ll be allowed to manage their account as well as their helpdesk depending on whatever permissions were set when they sent you an invite to their account. The new system allows for easier managing of customer accounts and/or accounts that you may […]

We’ll be going over how to add/invite new ‘managers’ into your account as well as explaining what the differences are between Managers and Added Contacts with the permissions available to them. This feature will allow users who resell and/or provide services direct to their customers the ability to manage their customers and their customers helpdesk […]

There are a few methods to pay an invoice in your KnownHost Portal. This article will cover the most direct way to process them. 1. First, login into Billing Portal (my.knownhost.com) with registered email address and password. 2. Navigate to Make Payment. 3. Select the Invoice to pay. 4. Next, click on Continue. 5. Select the Payment […]

There are times when you may want to add a credit to your account. Customers often do this to take advantage of better currency conversion rates, or to make pre-payment for services since account credit will automatically be used to pay invoices. Let’s learn, how to add account credit? 1. First, login into Billing Portal […]

If you have managed or unmanaged VPS services with KnownHost, this is a one-stop guide to help you understand VPS management using the KnownHost billing portal. The easy nit and clean VPS management interface allow the customer to have more precise control over what they can do with their Virtual Private Server (VPS). Making the […]

For every server, rDNS needs to be configured with the correct hostname and the A record from the host side and from the DNS settings. Let’s learn how you configure rDNS for your VPS. 1. First, login into Billing Portal (my.knownhost.com) with registered email address and password. 2. In the Navigation tray, you can find […]

One of the most common security tips for Linux servers is to disable password authentication for root and use SSH Keys. SSH Keys allow you to login as that specified user without the need for a password. This functionality helps you add and manage SSH Keys for the ‘root’ user on your server. This will […]