Hosting Question? Find the Solution -

KNOWNHOST KNOWLEDGE BASE

Browse our Guides, Articles, and How-To's

Now that you’ve signed up and have activated your KnownHost MailChannels Email Delivery service, you’re probably wondering how you can go about logging in, reviewing statistics, and other various functionality involved that comes with having the new MailChannels Service. We’ll be going over where these are and what they provide you in this overview. First […]

KnownHost offers the ability to allow for your unmanaged or managed VPS/Dedicated Server to have configurable options in regards to the licenses and services that we provide to our customers. All of this is handled through the My KnownHost Portal under your customers account. Adding services to your current existing KnownHost server is rather easy […]

Add Account Credit

Category: My Knownhost
Tags:

There are times when you may want to add a credit to your account. Customers often do this to take advantage of better currency conversion rates, or to make pre-payment for services since account credit will automatically be used to pay invoices. To add account credit, click on the “make payment” button on the dashboard. […]

Paying an Invoice

Category: My Knownhost
Tags:

There are a few methods to pay an invoice in your KnownHost Client Portal. This article will cover the most direct way to process the invoice. If there is an unpaid invoice on your account, when you log in you’ll see a dialog box similar to the one shown in this screenshot. Quickest Method The […]

Update My Information

Category: My Knownhost
Tags:

There are three types of information that can be updated on KnownHost regarding your account: Contact Information: Name, address, primary email, etc. Billing Information: Tax ID (for display on invoices), Name invoices are “to”. Authentication Settings: Login information for my.knownhost.com & 2-factor settings To get to these settings, click on the “change” button in the […]

Updating NameServers

Category: My Knownhost
Tags: # #

To update your NameServers of your domain registered with KnownHost Login to my.knownhost.com Click on “Manage” next to the domain name you wish to update Once you click manage you will be redirected to the below The next step is to click “NameServers” once you click nameservers you will be redirected to the following below Enter […]

To modify/register your private nameservers of your domain registered with KnownHost Login to my.knownhost.com Click on “Manage” next to the domain name you wish to update Once you click manage you will be redirected to the below The next step will be to click “Register Name servers” then you will be redirected to the following Enter […]

There is a section of the My-Knownhost for managing your WordPress package. Once you are logged in to your My-Knownhost account, from your Client Portal Dashboard, click the “LOG IN” button for the corresponding WordPress package: When first accessing the “MANAGE” section for your WordPress package, the first screen you will be brought to is the Information […]

VPS Console Access

Category: My Knownhost
Tags:

You are able to access a Console for your VPS. There are two different ways to access it: via the Java client, or via ssh. Accessing the server via the Console will give you a root shell session, similar to the shell session you would get logging into the server as root via ssh. But […]