How do you build stellar support into your website? Live chat is one proven way to engage prospects and facilitate ongoing customer satisfaction. In this article, we review statistics for the effectiveness of live chat and discuss common reasons why websites choose to adopt it. If you have spent a lot of time on the […]

Updated January 28, 2021 Linda is using the Internet to shop for an umbrella for her father, a really nice one to replace one that he’s had for years. She really likes the look of one that she finds on a designer umbrella site; it’s sleek, compact, and has great reviews. However, she is specifically […]

Few things are as frustrating when running a business as being dependent on externalities outside of your control. As much as you want to be able to do everything yourself, it’s impossible. There is always a need to have outside parties involved. Whether it’s software vendors, warehousing and distribution, or a hosting company, there will […]

Connection between hosting and performance How quickly do people leave a slow site? How valuable is an online customer? What’s the cost of a minute of downtime? How long does it take to resolve the average site disruption? How do performance leaders generally outpace their competition? What benefits arise from a greater focus on performance? […]