Unplanned outages cost the average data center $8851 per minute. That is an expensive minute. Given how huge that number already is, you don’t want the situation to become even more expensive because your customers don’t feel that they are in the loop. Acting quickly and getting out a careful, conscientious, and informative email to […]

How do you build stellar support into your website? Live chat is one proven way to engage prospects and facilitate ongoing customer satisfaction. In this article, we review statistics for the effectiveness of live chat and discuss common reasons why websites choose to adopt it.   If you have spent a lot of time on […]

Linda is using the Internet to shop for an umbrella for her father, a really nice one to replace one that he’s had for years. She really likes the look of one that she finds on a designer umbrella site; it’s sleek, compact, and has great reviews. However, she is specifically concerned about durability and […]

One of the most important ways that businesses differentiate themselves from their competitors online is through the quality of their support. It’s an especially important part of success in e-commerce, since people are often using e-commerce because they want a convenient, fast and easy experience – so they want help to be immediate and effective […]