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How to upgrade or downgrade a package in KnownHost?

We understand the importance of the flexibility of the services. So, to provide you the flexibility as much as possible, we are continually working on it. KnownHost offers their customers the in-built control of upgrading and downgrading the current package through the billing portal. Now, you no longer need to open a ticket and wait […]

How to set/change contact permissions?

KnownHost billing portal allows you to add, remove and update the existing contact’s information as well as their permissions. Let’s learn how to set/change contact permission. 1. First, login into Billing Portal ( with your registered email address and password. 2. Navigate to Profile → Contacts ( 3. Now, click on the Edit. 4. Navigate to the Authentication tab to make permission changes for […]

How to edit existing contact information?

Category: My KnownHost
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Once you have added the contact under KnownHost’s billing portal, you can customize/modify the already created contact information. Let’s learn how to edit existing contact information. 1. First, login into Billing Portal ( with your registered email address and password. 2. Navigate to Profile → Contacts ( 3. Now, click on the Edit. 4. Make the required changes in Contact Information, […]

How to enable Two-Factor Authentication (2FA) for KnownHost?

Category: My KnownHost
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You can enable and configure the Two-Factor Authentication on KnownHost’s Billing portal, just the same way we earlier saw for the cPanel control panel. There are many authentication apps that you can use to set up the 2FA, but for this article, we are using an authentication application. For Android: For IOS: 1. First, login […]

How to add/remove features for existing service?

We offer various configurable options and add-ons for most of the services. For example, if you are taking managed VPS from KnownHost, you would have multiple addon licenses (LiteSpeed, Sofaculous, etc.) for which you can opt while checking out. If you forget to add those, you can do that later, ordering the services at any […]

How to remove Payment Accounts from KnownHost?

Just like adding the payment accounts, our billing portal has a straightforward feature of removing added payment accounts from KnownHost. Follow the below steps to learn how, 1. First, login into Billing Portal ( with registered email address and password. 2. Next, in the Navigation tray, you can find the option “Payment Accounts” click on […]

How to find KnownHost’s Support Pin?

Category: My KnownHost
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We at Known Host take privacy and the security of the customer’s account very seriously. So, whenever you make any requests through Live Chat or Phone Call, our representative always demands Support Pin. Support Pin is a unique four-digit combination that will help us authenticate the genuineness of the account holder. You can follow the […]

How to: Logging into My KnownHost?

Category: My KnownHost

KnownHost has two different portals to manage customer’s billing-related and support-related queries efficiently. The first is Billing Portal for all your billing-related tasks with the purchased services, and the second is the Supportal Portal, through which you can connect with our team for sales and support-related stuff. Logging into Billing ( Billing Portal is the […]