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my-knownhost:manage-services:vps-control:vps-actions

Client Portal VPS Control

From the KnownHost Client Portal, you have control over many core VPS actions. This article will cover all of the controllable actions.

  1. From your Client Portal Dashboard click the "MANAGE" button for the corresponding VPS package.
  2. From the VPS Management portion of the Client Portal. On the left side, select the Server Actions option.
    • Proceed to the controllable action(s) that you wish.

Start/Stop/Restart VPS

You are able to easily Start, Stop, or Restart your KnownHost VPS from the Client Portal.

Note that it is not recommended to restart the VPS as a troubleshooting measure. Many issues can be made harder to find if the server is rebooted, and some of them can even be worse or cause data loss in combination with a server reboot. If you do have reason to reboot the server, you should do so only once. If the server does not come back after the reboot, please open a Support Ticket. That being said, it would be better to open the ticket before (or, more precisely, instead of) restarting the VPS. It is always important not to do work in the server while a ticket is open that might interfere with the work being done in the ticket, but it is especially important not to reboot the server during the ticket.

If you do have reason to reboot, stop, or start the VPS, you can do so by following these steps:

  1. From the Server Actions page of the Client Portal you have the options of Starting, Stopping, or Restarting the server.
  2. Simply click the "REBOOT", "SHUTDOWN", or "BOOT" button from this page to initiate the corresponding action.

If the server is already running, the "BOOT" or "Start" option will be disabled. This is also the case when the server is "Stopped", with the "SHUTDOWN" option.

Changing your VPS Hostname

Changing your KnownHost VPS's hostname can be done easily from the Client Portal as shown in these steps.

  1. From the Server Actions page click the "CHANGE HOSTNAME" button. A drop down form will be presented. Fill in the desired new hostname in the box.
  2. After providing the new hostname, simply confirm and proceed by clicking the "CHANGE HOSTNAME" button at the bottom of the page.
  3. Once successfully submitted, you'll see the following dialog box at the top of the page.

Remember, the hostname change will not take effect until the VPS is restarted.

Changing your VPS Root Password

Easily update your KnownHost VPS root password by following these steps.

  1. From the Server Actions page click the "CHANGE PASSWORD" button. A drop down form will be presented. Fill in the desired new root password in the box. Please use uppercase and lower case characters as well as numbers. If you receive "New root password invalid" please ensure you are not using any special characters in your password. For a stronger password please login via WHM or SSH to set a full password.
  2. After providing the new root password (twice with confirmation), simply confirm and proceed by clicking the "CHANGE PASSWORD" button at the bottom of the page.
  3. Once successfully submitted, you'll see the following dialog box at the top of the page.
my-knownhost/manage-services/vps-control/vps-actions.txt · Last modified: 2017/03/14 00:08 by Daniel P.