KNOWNHOST WIKI

User Tools

Site Tools


proactive-monitoring

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
proactive-monitoring [2019/09/16 17:41]
Derrick B.
proactive-monitoring [2020/02/03 11:14]
Karson N.
Line 37: Line 37:
 We do not trigger automatic alerts based on OS/Panel versions but we will use the data to contact you if any issues arise.  We don't do it automatically since an outdated version will not by itself cause downtime. We do not trigger automatic alerts based on OS/Panel versions but we will use the data to contact you if any issues arise.  We don't do it automatically since an outdated version will not by itself cause downtime.
  
-====== Requirements ======+===== Requirements =====
 There are a few requirements to use our proactive monitoring services.  Our support team will take care of any software installations necessary upon your purchase of the service. There are a few requirements to use our proactive monitoring services.  Our support team will take care of any software installations necessary upon your purchase of the service.
   * The ''psrepo'' yum repository must be installed in your server.   * The ''psrepo'' yum repository must be installed in your server.
Line 46: Line 46:
 We maintain the ''psrepo'' repository and the packages within it.  If you wish to purchase proactive monitoring you must allow us to install these packages. We maintain the ''psrepo'' repository and the packages within it.  If you wish to purchase proactive monitoring you must allow us to install these packages.
  
-====== What Happens When You Detect an Issue? ======+===== What Happens When You Detect an Issue? =====
 When our system detects an issue we will automatically open a ticket for you with our support team.  The ticket is opened with the priority set to critical and we will begin looking into the issue. When our system detects an issue we will automatically open a ticket for you with our support team.  The ticket is opened with the priority set to critical and we will begin looking into the issue.
  
Line 52: Line 52:
  
 In rare circumstances we will require feedback from you before we can take corrective action if the needed action involves things outside of our scope of work. In rare circumstances we will require feedback from you before we can take corrective action if the needed action involves things outside of our scope of work.
-====== Server Access ======+===== Server Access =====
 As part of our proactive monitoring/management services we will install ''ps-openssh-service'' from our RPM repository.  This will give us private access to work on your server without needing the root password from you. As part of our proactive monitoring/management services we will install ''ps-openssh-service'' from our RPM repository.  This will give us private access to work on your server without needing the root password from you.
  
 This system uses secure key-based authentication through the existing SSH process on your server.  It does not allow us global access - our team can only use the system to access your server when you have an open proactive support ticket.  Further the system is locked down so no one outside of our physical network can access it at all. This system uses secure key-based authentication through the existing SSH process on your server.  It does not allow us global access - our team can only use the system to access your server when you have an open proactive support ticket.  Further the system is locked down so no one outside of our physical network can access it at all.
  
proactive-monitoring.txt · Last modified: 2020/02/03 11:14 by Karson N.