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How to reset your shared/reseller hosting password

In this guide, we will be explaining how you can reset the password for your cPanel shared or cPanel reseller accounts.

This process is relatively straightforward and doesn’t take long to do.

Step 1. Login to your KnownHost Client Portal (

You should see the login page like the screenshot below. Next, enter the registered username/email address and configured passwordClick on Log In.

login screen knownhost client area
If you have trouble logging in; please email – we are always happy to assist with regaining account access!

Step 2. Manage your service

Once you’re logged in, you will be brought to your service’s dashboard where it lists your client information that we have in store for you.

Under the ‘Services‘ section – you should see your shared package type, the domain, the renewal period, and then a ‘manage’ button.

You’ll want to click the “Manage” button.

click on manage service client area

Step 3. Get to the password screen.

This next area shows a breakdown of your package in a bit more detail.

Under the actions section; we want to click “Actions“.

navigate to service action

Step 4. Change your password.

This should bring you to the “Change Password” screen for this cPanel account currently being managed.

Enter your new password, reconfirm it and click “Update Password

enter new password click on save clientarea

Your password should now be set and you should be able to login into your cPanel account again.

If you have any issues with this process, do let us know by contacting