Frequently Asked Questions
Upgrades on our Managed VPS platforms are seamless and involve no downtime. Whether it's an upgrade or downtime, we can adjust your servers package without disruption to your system services. These upgrades can be performed either through the 'My KnownHost' portal or contacting our Billing Department.
It's recommended to contact our Billing Department as this allows us to provide any necessary guidance prior to performing a package upgrade, we're here to help!
There are many factors to consider when selecting a reliable hosting provider. Besides taking into account the basics, (i.e. price and security) you should also give special attention to:
Support: What type of support do they offer? Is it 24/7? What do reviews say about their support services? Are you certain that they have the right tools and people to help you when you are in need?
Uptime: What is their SLA regarding up-time? Can you afford to have your business down for days? You should always aim for 99.9% uptime since a 99% uptime is equivalent to 4 whole days of downtime (for a yearly period), which is not acceptable in today’s competitive market. This report by hyperspin monitors the uptime of various hosting providers and you can use it as a guide before deciding which one to choose.
We want to offer our customers the best possible experience by adding value to their online businesses. We achieve this by leveraging our modern and up-to-date infrastructure as well as the years of experience in the industry. For this reason, we offer fully managed services on all control panel’s for VPS and dedicated servers.
This means that we take care of your server including guaranteed availability (we offer 99.9% uptime), security hardening, operating system configuration and upgrades.
Your job is to take care of your business and if you ever need support our experienced personnel is more than glad to help you 24/7/365.