Managed Support Coverage

KnownHost is proud to offer Fully Managed services on all control panel (cPanel/WHM, Plesk, DirectAdmin) based VPSs and dedicated servers. By leveraging our years of experience you will now be able to sit back and enjoy powerful Hosting with ease.

Support Availability

Email/ticket support service is available 24 hours per day, 7 day days a week, 365 days per year. To submit or review your support tickets please visit our support portal at https://support.knownhost.com, please use your billing email address and password to login.

Support Coverage

Knownhost provides managed support for all system aspects listed below:

  • Physical hardware management, monitoring and replacement;
  • Network availability;
  • Free installation of the cPanel, Plesk or DirectAdmin control panel is done during VPS provisioning;
  • Free control panel and OS optimization is done during provisioning. General optimization is suitable in 99% of use cases;
  • Free initial security hardening;
  • Free initial accounts migration from remote system with the same control panel;
  • Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components;
  • Best-effort support for 3rd party applications.

Control panel support explained

cPanel/WHM

  • cPanel/WHM
    • Initial installation
    • Initial service optimization
    • Version upgrade/downgrade (note: EDGE build is not supported)
    • Repair
    • Licensing
    • Troubleshooting of automated update and/or backup creation tasks
  • Mail services
    • Upgrade/reinstall exim MTA
    • Upgrade/reinstall courier-imap POP3 and IMAP service
    • Install/upgrade/reinstall/uninstall SpamAssassin
    • Install/upgrade/reinstall/uninstall ClamAV antivirus
    • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
    • Troubleshoot standard Horde/IMP and Squirrelmail webmail clients
  • Web service
    • Apache web server recompilation
    • PHP upgrade or recompilation with additional options/modules directly supported by cPanel's easyapache script
    • PHP configuration modification
    • ionCube installation/removal/upgrade
    • Zend Optimizer installation/removal/upgrade
    • eAccelerator installation/removal/upgrade
    • Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
  • MySQL
    • Upgrade MySQL version
    • Repair MySQL installation
    • Repair/optimize MySQL databases
    • Troubleshoot MySQL startup or connectivity issues
  • Nameserver
    • Repair/reinstall named
    • Named configuration troubleshooting
  • FTP service
    • Upgrade/reinstall proftpd or pure-ftpd FTP server
    • Switch between pure-ftpd and proftpd
    • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)
  • Plesk

  • Plesk service
    • Initial installation
    • Initial service optimization
    • Version upgrade (note: downgrade is not supported)
    • Repair
    • Licensing
  • Mail services
    • Reinstall/troubleshoot qmail MTA
    • Reinstall/troubleshoot courier-imap POP3 and IMAP service
    • Install/upgrade/reinstall/uninstall SpamAssassin
    • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
    • Troubleshoot standard Horde/IMP webmail client
  • Web service
    • PHP configuration modification
    • ionCube installation/removal/upgrade
    • Zend Optimizer installation/removal/upgrade
    • eAccelerator installation/removal/upgrade
    • Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
  • MySQL
    • Upgrade MySQL version (note: applicable only to versions officially distributed by CentOS/CentOS Plus)
    • Repair MySQL installation
    • Repair/optimize MySQL databases
    • Troubleshoot MySQL startup or connectivity issues
  • Nameserver
    • Repair/reinstall named
    • Named configuration troubleshooting
  • FTP service
    • Repair/reinstall proftpd
    • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)
  • DirectAdmin

  • DirectAdmin control panel service
    • Initial installation
    • Initial service optimization
    • Version upgrade (note: downgrade is not supported)
    • Repair
    • Licensing
  • Mail services
    • Reinstall/troubleshoot exim MTA
    • Reinstall/troubleshoot POP3 and IMAP service
    • Install/upgrade/reinstall/uninstall SpamAssassin
    • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
    • Troubleshoot standard Uebimiau and Squirrelmail webmail clients
  • Web service
    • Apache web server recompilation
    • PHP upgrade or recompilation with additional options/modules directly supported by DirectAdmin's customapache script
    • PHP configuration modification
    • ionCube installation/removal/upgrade
    • Zend Optimizer installation/removal/upgrade
    • eAccelerator installation/removal/upgrade
    • Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
  • MySQL
    • Upgrade MySQL version
    • Repair MySQL installation
    • Repair/optimize MySQL databases
    • Troubleshoot MySQL startup or connectivity issues
  • Nameserver
    • Repair/reinstall named
    • Named configuration troubleshooting
  • FTP service
    • Repair/reinstall proftpd
    • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)

If you have any questions about our support coverage, just send an email to [email protected] or login to the Client Portal and submit a ticket to our support deparment