Frequently Asked Questions

Browse through our frequently asked questions to help you find an answer!
  • Do you offer a money-back guarantee?

    Yes, all our hosting packages excluding Dedicated Servers include a 30 day money back guarantee. Only new customers are eligible for our 30 day money back guarantee. If the TOS/AUP agreed upon when ordering is violated this also makes you ineligible for the 30 day money back guarantee. We also reserve the right to not accept a refund request on a case by case basis if we feel our services were abused and/or taken advantage of.

  • Do you have an uptime guarantee?

    Yes, we offer a 99.9% network uptime guarantee back by our SLA.

  • How long does it take for my account to be activated?

    VPSs are provisioned immediately upon successful payment and automated fraud check completion.* The system may take up to 5 minutes to deploy your VPS and send the welcome email.
    Dedicated servers are generally delivered in 12-24 hours.

    * Orders failing automated fraud checks will be subjected to manual order review by our staff and will cause your order to be delayed.

  • What type of payments do you accept?

    We accept credit card (Visa, MasterCard, American Express) as well as Pay Pal. On a per customer basis we will accept checks.

  • Will you migrate my hosting account/websites from another provider?

    Yes, as long as your are using the same control panel. Please follow the normal order procedure. Once you receive the welcome email please submit a support ticket through our support portal.

  • Do I need my own domain name when signing up for a hosting package?

    Yes, in order to purchase a hosting package you will need your own domain.

  • Can you register domain names for me?

    No, we do not offer domain registration of transfer services at this time.

  • What’s covered under managed services?

    To learn more about what's covered under our managed support, please see our Support Coverage.

  • How do I submit a ticket?

    We give you the option of submitting a ticket by simply sending us an email which can be tracked and monitored via our helpdesk. You can also submit a ticket through your billing login.

  • Do you offer managed VPSs and Dedicated Servers?

    Yes we do offer Fully Managed VPSs, SSD VPSs, and Dedicated Servers. For more detailed information please visit our Managed Support page.

  • Can I upgrade my account at a later time?

    Yes, you can upgrade your account at anytime. Please email us at with your customer ID and we will take care of your request. Please note: once your plan is upgraded you can not request a downgrade of the same plan for at least one month.

  • Where are your servers located?

    We utilize TierPoint's facilities in Dallas, TX; Baltimore, MD; and Seattle, WA. For more detailed information please visit our Network page.

  • Can I host adult, warez or illicit sites or content?

    No, please see our AUP for permissible and non-permissible content.

  • Do your prices include VAT / Tax?

    Our prices do not include VAT. If you are required to submit this tax, please follow your normal procedure.

  • How will I receive my login details?

    You will receive your login details via email.

  • Is there any downtime if I upgrade my VPS?

    No, upgrades are seamless and involve zero downtime.

  • When are my renewal invoices issued/due?

    Invoices are generated 10 days before their respective due date.

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