Why you keep censoring me? Again, this is what debbie told me in regards to not being able to upgrade.
Since your current VPS is located in our West Coast data center, you wouldn't be able to upgrade to an SSD plan.
All of our customers are important to us. The VPS-1 was and is an entry level plan.
Thank you i will contact themAbdul202,
Our "HY" packages were retired from our offerings on Christmas 2012, we of course will continue to support them but no future upgrades will be applied to them. If you'd like you are more than welcome to contact our sales department and have your Hybrid package upgraded to our new VPS- packages which will include the holiday upgrades.
I think we understand that. What we don't understand is why would you discriminate such customers. I pay $31 for the VSP-1 package (with cPanel and extra IP) wich is $10 shy of the VPS-2 packages with with the same extras. The difference is staggering: 1GB of RAM, 40 Gb of disk space and 1500 GB of bandwith. Even an extra 256 MB of RAM would be nice. That would send the message: "Hey, you're important to us too, even though you're on a entry level plan".
Now, I love KnownHost. I will remain a customer for now, but that sincerely puzzles my mind.
VPS-1 plans got upgraded bandwidth; 1500GB to 2500GB/month.
If it's so important to you, upgrade.
So, it's a 1000 GB difference, not 1500 GB. Cool.
It's important to me that I feel like a valued customer of a company that I absolutely adore. But I think they're dropping the ball on this one. It doesn't help that I got an e-mail that doesn't affect me.
We're not talking about a $5 shared hosting account here. $31 (in my case, and I am sure I am not the only one) is substancial money. An extra 256 MB of RAM, 10 GB of disk space, and 500 GB of bandwidth would be something.
Why "entry level" customers should be treated differently? I don't understand the logic behind this. It's quite some money, after all, and just $10 shy of the VPS-2 plan. And what do we get as a gift? Nothing. Merry Christmas!
I don't think you are being treated "differently". You got a FREE 66% increase in bandwidth.
I am on VPS2 but you DON'T hear any bitching from me that VPS3 got a bigger bandwidth gift when I only pay $10 a month less! That would be extremely rude & ungrateful in my opinion.
I find it hard to understand how someone can receive a surprise gift and then start immediately bitching & moaning about it. I bet Christmas morning is a lot of fun at your house, lol.