KnownHost LLC guarantees a 99.9% network uptime. If in any given month we fail to meet this guarantee a KnownHost customer is eligible for a credit on their current hosting account. You must meet the below requirements in order to be eligible for an SLA credit:
SLA Credit will be generated as follows based on your monthly renewal price:
|Uptime Guarantee||SLA Credit|
KnownHost is not responsible for downtime related to the services listed below and as such will not issues credits for the following:
This SLA is subject to change at the sole discretion of KnownHost LLC and will be updated on the web site. Any changes made to this SLA will take effect 5 days after it is published.