Please read these policies before your purchase
This AUP governs the use of KnownHost's services. Violation of this AUP may result in suspension or termination of your service. In the event of a dispute between you and KnownHost regarding the interpretation of this AUP, KnownHost's interpretation, in its reasonable commercial judgment, shall govern.
If you have any questions regarding this AUP, contact KnownHost's legal department at [email protected]
You may not publish or transmit via KnownHost's service any content that KnownHost reasonably believes:
KnownHost does not tolerate any harassment, malice or abuse towards it's employees or subsidiaries. Any form of harassment, cursing, threats, or ill will directed towards KnownHost staff or authorized agents shall not be tolerated.
The Customer agrees to conduct themselves in a professional manner regardless of the method of communication with KnownHost. Should the Customer be found in violation of this clause KnownHost reserves the right to suspend or terminate services with or without prior notice and without liability.
KnownHost Customers may not initiate the following practices. KnownHost reserves the right to suspend or terminate accounts found in violation of these items with or without prior notice given and without liability.
KnownHost reserves the right to determine what constitutes resource abuse and take the appropriate action.
Specific guidelines for KnownHost Managed WordPress Accounts
KnownHost external storage packages are for storing account backup and server restoration data only. External storage packages may not be used for but not limited to content delivery networks, file exchange and download sites, torrents or other bulk delivery services. All external storage packages are still bound and limited by our Terms of Service and AUP.
KnownHost does not allow, condone or authorize any forms of Network Abuse including but not limited to Denial of Service attacks, Phishing attempts, port scans, SYN Floods etc.
KnownHost reserves full right to determine what constitutes Network Abuse and take the appropriate action against the Customer with or without prior notification and without liability.
You may not engage in illegal, abusive, or irresponsible behavior, including but not limited to:
KnownHost assigns IP addresses to clients based upon the guidelines of ARIN: https://www.arin.net/policy/nrpm.html All IP Address allocations must be justified based upon this policy. KnownHost reserves the right to request verification at any time for assigned IP addresses at which time under KnownHost's discretion IP assignments may be revoked.
KnownHost does not accept material such as:
Content "published or transmitted" via KnownHost's service includes Web content, e-mail, bulletin board postings, chat, and any other type of posting or transmission that relies on any service provided by KnownHost.
* KnownHost can terminate service for any of the above reasons and it's at KnownHost sole discretion to issue a refund
You must take reasonable security precautions. You must protect the confidentiality of your password, and you should change your password periodically.
Any kind of bulk emailing is strictly prohibited with shared or reseller hosting. With VPS, Hybrid or Dedicated hosting you must obtain KnownHost's advance approval for any bulk commercial e-mail, which will not be given unless you are able to demonstrate all of the following to KnownHost's reasonable satisfaction:
These policies apply to messages sent using your KnownHost service, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site hosted via your KnownHost service. In addition, you may not use a third party e-mail service that does not practice similar procedures for all its customers.
KnownHost may test and otherwise monitor your compliance with its requirements, including requesting opt-in information from a random sample of your list at any time.
You may not send any unsolicited e-mail, either in bulk or individually, to any person who has indicated that they do not wish to receive it.
You must comply with the rules of any other network you access or participate in using your KnownHost's services.
You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless:
KnownHost will terminate the service of Customers with repeated copyright infringements.
If you believe your copyright is being infringed by a person using the KnownHost network, please send your written notice of copyright infringement to:
c/o KnownHost LLC
1379 Dilworthtown Crossing
West Chester, PA 19382
Email: [email protected]
Your notice must include the following:
You must comply with the rules and conventions for postings to any bulletin board, chat group or other forum in which you participate, such as IRC and USENET groups including their rules for content and commercial postings. These groups usually prohibit the posting of off-topic commercial messages, or mass postings to multiple forums
KnownHost standard policy is to contact The Customer during which a violation of the AUP or TOS has occurred, however, KnownHost does reserve the right to suspend or terminate an account with or without notice at it's own discretion. The Customer agrees to maintain up to date primary contact email information with KnownHost. The violation shall be listed in the Subject of the email sent from our abuse department ([email protected]). The Customer shall be given all appropriate details of the Violation as well as a time frame to correct the issue before action shall be taken. Once the email has been sent to The Customer, KnownHost will consider that The Customer has been notified. KnownHost reserves the right to use discretion on the amount of time given for a customer to correct the issue before action is taken.
For example: A violation containing a "Phishing" site is lodged against the customer, the offending files will be immediately disabled and the customer will be given 24 hours to clean and secure the site. If after 24 hours The Customer has not replied confirming they have taken action, further action may be taken such as suspending the individual site and/or suspending the entire VPS or Dedicated Server.
For example: A violation resulting in a "Spam" complaint. We shall investigate the complaint to determine how the spam is being sent. We shall provide a best effort analysis to locate the source of the spam. If for example it is being sent from a script, we shall attempt to disable that script and notify The Customer. If it is being sent from an individual account, if possible, we will attempt to disable password access to that account. We shall then notify the customer giving them 24 hours to investigate the complaint and provide a resolution to the abuse complaint. Should we be unable to isolate and/or disable the source of the "Spam" we may place a SMTP filter against The Customer's service to prevent additional emails from being sent out until at which time a resolution to the issue is made. If after 24 hours no response has been received from the customer, additional steps may be taken to ensure the "Spam" has been stopped such as system wide SMTP filters, suspension of individual sites, disabling password access to certain accounts, disabling of scripts or as a final step suspension of all services.
For example: A violation resulting from "Resource Abuse". We shall investigate the resource abuse and provide the Customer with a best effort analysis of the problem causing the resource abuse. At which time the Customer will be given a time frame to make the corrections to their code, scripts, mysql queries or software services running. If the issue is not corrected within the time frame given, KnownHost will then take further steps to ensure the stability of the network and servers and may take actions including but not limited to disabling plugins, themes, accounts, scripts, services and in reserves the right to issue a full service suspension depending on the severity of the issue based upon KnownHost's judgment of the scenario.
None of the above examples are meant to be specific guidelines with regards to how each and every case may be handled. KnownHost reserves full rights to use it's judgment and discretion in how each individual case is handled.
You must have valid and current information on file with your domain name registrar for any domain hosted on the KnownHost network.
KnownHost is under no duty, and does not by this AUP undertake a duty, to monitor or police our customers' activities and disclaims any responsibility for any misuse of the KnownHost network.
Inquiries regarding this policy should be directed to Legal dept at [email protected]