Timothy Kline
New Member
This past Friday, my dedicated server was upgraded to an SSD. A stock OS was installed on the SSD and then account restorations went next.
One of the shockers was that all dedicated IP addresses were reset back to the primary IP, breaking two of my largest clients' sites. Got that sorted out. Next crisis, please.
I worked my way through the other accounts, which all worked fine except for four Wordpress sites. They all reported the same error:
Error establishing a database connection
Normally, this means that the WP-CONFIG of an account has credentials different from those of the system.
And thus begins the mystery.
The credentials are all accurate when and as-entered.
But no connection to MySQL.
I decided to take one of the inactive accounts and wipe out the Wordpress and start anew.
Everything seemed fine during the installation process. At the end, Softaculous provided a link to both the landing and home page. When I clicked on either link, I would immediately flip to the connection error.
This was repeatable, and provided the same results with every attempt.
To rule out Softaculous perhaps playing a role in this, I went ahead and attempted a manual install. Again, I have made unreservedly certain that the credentials matched during this step. The manual install wouldn't even complete. I can get to the page where I provide the credentials, and after Submit it pops up the error in connecting.
Tech support has been unable to provide any solution as of this writing.
Did I mention that even when I flatly delete the CPanel account in WHM and then create it again, all of the above still takes place.
I'm hoping that through crowd-sourcing here, I can find a solution which I am confident will also resolve the similarly-impacted accounts on the host.
Thank you, in advance!
Timothy Kline
One of the shockers was that all dedicated IP addresses were reset back to the primary IP, breaking two of my largest clients' sites. Got that sorted out. Next crisis, please.
I worked my way through the other accounts, which all worked fine except for four Wordpress sites. They all reported the same error:
Error establishing a database connection
Normally, this means that the WP-CONFIG of an account has credentials different from those of the system.
And thus begins the mystery.
The credentials are all accurate when and as-entered.
But no connection to MySQL.
I decided to take one of the inactive accounts and wipe out the Wordpress and start anew.
Everything seemed fine during the installation process. At the end, Softaculous provided a link to both the landing and home page. When I clicked on either link, I would immediately flip to the connection error.
This was repeatable, and provided the same results with every attempt.
To rule out Softaculous perhaps playing a role in this, I went ahead and attempted a manual install. Again, I have made unreservedly certain that the credentials matched during this step. The manual install wouldn't even complete. I can get to the page where I provide the credentials, and after Submit it pops up the error in connecting.
Tech support has been unable to provide any solution as of this writing.
Did I mention that even when I flatly delete the CPanel account in WHM and then create it again, all of the above still takes place.
I'm hoping that through crowd-sourcing here, I can find a solution which I am confident will also resolve the similarly-impacted accounts on the host.
Thank you, in advance!
Timothy Kline