What's your ticket ID?Hummm how about 6 hours and counting, waiting for a reply besides automated "I am still looking into it"? Luckily (and probably because of that) the issue is not super urgent, but by now it's becoming so.
It's not that I need support every day, but after a couple of years with KH it's the first time I experience such a long time for effective support.
I'm glad Luke got you taken care of.No, I don't even use Cpanel, Plesk instead. What I was told in the past was basically that the peaks are so sudden and strong that nothing is recorded, at least not nothing enough to determine the reason. However the shift supervisor worked with me on this and we have strong hopes that the issue will be solved after some fixes he recommended for WP, which I already executed.