Been with various managed support hosts for years, and there's always the over-enthusiastic tech who reads the ticket wrong and closes it, thinking it was completed. Always had the option to open the ticket back up to clarify the situation and get the tech back on the issue. But recently had it happen here, and couldn't find any way to open the ticket back up. Was I just missing it? If not, it would be great if you could implement such a feature. Thanks!