1. F

    Delay in support ticket response after VPS hosting purchased

    I purchased a managed Basic VPS plan today, for more than an hour plus the VPS is not yet activated neither have i received any email or update regards the support ticket 1275470 i raised. I migrated to knownhost from namecheap because of their helpful support, but am surprised to see that...
  2. L

    Please allow us to reopen a closed ticket

    Been with various managed support hosts for years, and there's always the over-enthusiastic tech who reads the ticket wrong and closes it, thinking it was completed. Always had the option to open the ticket back up to clarify the situation and get the tech back on the issue. But recently had it...