Hate to be a 'noob' after 15 years in the business, but here I am... I'm coming from a FreeBSD/Apache/VPS command line background, so most of what's killing me is cPanel and various shared hosting limitations. Rather than bother hard-working support guys with general questions, I'd like to start and re-use this thread. Hopefully it will help someone else out there as well. You cPanel gurus out there please step up! My recent musings, in no particular order: 1) Users a) I really dislike creating a new full-featured user for every account. Many accounts need only be assigned to an existing user. I thought the answer might be 'Addon Domains' but bam... it insists on another FTP user. Any advice? b) Why must you create a separate FTP account to give an existing user access? It's confusing for a user to have one account for email, another for FTP. I guess you could use the same name, but it would still be a different account, with a different password. How would the user then update the FTP account password? Does creating an FTP account come with (even if hidden) any email functionality? c) When I set up clients, the owner was assigned the 'main account' email address. Awhile back, evidently related to the recent cPanel update, mail to all main accounts began bouncing because of the :fail: setting. Possible workarounds: - create a new email account with the main account's name. confusing. - remove the :fail: setting, making the main account a catchall. Um, no. I basically explained clients now needed a new 'primary' email address for themselves, and to use the other 'main account' for cPanel and FTP... We set up a forwarder just in case, since some had already given out the 'main account' email address. 2) more mail Mail has been a bit of a headache since we moved in. The first client we set up immediate set up mail forwarding on their accounts. Although forwarded, it remained on the server. Although I explained that's just how it was, in reality I was also surprised it worked like that. A new, unwelcome daily task is to nag people to get the mail off the server. The workaround seemed to be to delete the user's account, and leave the forwarder. Desired effect, but now they cant use webmail or send mail through the server. Many people would like to use webmail... I'll cut it off for now, but I've got many more questions! Thanks in advance for any input.