, I'm afraid it's not that easy to add space to a dedicated server. This would require migrating your data from one disk to another etc. However, you can speak with our sales / billing department if you'd like to explore updating to the newer hardware. We will work with you and issue pro-rated credits based on usage time if your swapping to a newer and/or larger server. Just mention this thread & my name in the sales ticket and we will make sure to assist you.
Daniel, the KH-DS1 offers 750 GB HD and KH-DS2 offers 1 TB HD. I signed up on a 1 TB HD offer
back in 2013 under the KH-DS1 package and have had it since. After having spoken to Deborah in your sales department I am told that I cannot retain my existing 1 TB HD if I am to have the newer specs under KH-DS1 today.
After discovering KH on the Web Hosting Talk forums back in 2010, I joined KH starting with a VPS and then moved onto a Dedicated server only in the last 2 years. Today it feels like the additional 250 GB that I currently have is being held hostage if I am to have the same spec as everybody else under KH-DS1. It was suggested that I downgrade to a 750 GB HD if I am to have the newer hardware on KH-DS1 or move over to KH-DS2 if I want to retain my existing 1 TB HD which is an additional $60/pm.
I don't understand the logic behind the offer of 'upgrading' my current hardware if am left with no option but to downsize my existing HD or upgrade the entire server onto the next tier which I do not need. I understand it's not easy to add space on dedicated servers but surely KH can give me the same equivalent HD that I am currently already on?
Bottom line is: I am told by Deborah that the only way I would be able to upgrade any hardware is either by downgrading my HD to 750 GB on the KH-DS1 or by moving over to KH-DS2 if I want to keep my 1 TB HDD?
Having been a longstanding customer for almost 6 years I really cannot express my disappointment enough. This leaves me stuck between a rock and a hard place leaving me no option but to stay on my redundant specs over 250 GB?
The only reason why I needed a dedicated server was simply because I had an image hosting website with a lot of files. As i am using cloudflare to mange my bandwidth and dns I am nowhere near using the resources that i have available except for the storage on the dedicated server.
As disappointed as I am with the Sales department, I cannot fault support staff and the quality service here at KH. With that said I think I may downsize altogether to a KH VPS and find a cheaper 'storage' alternative for the one site which I initially bought the dedicated server for.