Thanks for that. However based on posts in this thread today's comment was recognized as continuation of the original issue which was related to MySQL database operations within your VPS.you will see earlier that I have posted a compliment in regard to your support. I also believe I followed up and said one issue remained.
Sure, traceroute was provided. To find out if packet loss is the same or not pings needs to be executed from both locations at the very same time and at the moment when packet loss happens. At the moment when I provided you with traceroute information there was no packet loss.In regard to moving to a more stable network, I asked you about CA and the traceroute you provided indicated the same issue. If that is not the case, then your email certainly did not say that CA was fine. Please don't misrepresent me either - given the effect this has, it takes planning and if CA has the same issues, why move?
Unless I missed something in the long ticket where we talked about this I do not recall seeing the above provided description in the ticket. We discussed timeouts that occur both on your site, WHM, etc but I wasn't under the impression that you have to refresh every single page twice to get it displayed. It this is the case sure it is quite bad and needs to be resolved. Taking in account that most of your users are using the same ISP as you are it might be a good idea to talk to the ISP about hosting solutions they may offer? Taking a site closer to majority of your users is something that might make sense to consider.Edit - these are not "occasional" timeouts. Having to refresh or press the link twice every time to get a site/web page to load is not occasional.