A couple of days ago I raised a support ticket and specifically mentioned the cpanel Server Load was high and that sites were timing out. The response was to do a traceroute and that cronjobs were checked and that server scheduled jobs may be impacting. Nothing on my sites has changed and again today (right now) I'm finding the same issue of high server load and sites not loading up. I've responded to the last response I got - please don't ask me to do a traceroute again (which I've done anyway and even though it has nothing to so with the server high load). End of vent.