Dear Valued Customer, We are excited to announce an upgrade in services for our West Coast customers. We will be performing upgrades on the underlying VPS infrastructure to ensure that all of our equipment and our networks stay up to date with the latest hardware and technology to guarantee the best user experience possible for our valued customers. This includes upgrading back end servers powering our VPS systems, upgrades to our network infrastructure equipment, power distribution equipment and our network connectivity. To achieve these goals this will include a relocation of our customers from our facility in CA to our newly outfitted facility in WA. This transition allows us to provide our customers with a much broader mix of bandwidth ensuring stable and fast connections each and every time. The mix of bandwidth includes direct connections to multiple Tier I providers such as Level3, NTT and TATA Communications. As well as Tier II networks such as Spectrum Networks and the Seattle Internet Exchange. The SIX provides more peering options and sometimes direct peering to a number of large networks located in the region including well known brands such as Microsoft, Google, Amazon.com, Yahoo, Inc and many more. By now you're probably asking how this is going to impact you, as a customer. The simple answer is you won't notice a thing. We will be live migrating our customers to the equipment located in our facility in WA. In performing the migration this way you will not experience any downtime or service interruption. There will be no IP addresses to change, and your entire file system with all configuration files, settings and websites will be copied over without any risk of data loss. This upgrade is scheduled to take place starting Monday, October 21st. We will be unable to give you a specific time or date when your particular VPS will be moved as this is a live migration and one VPS may take longer than another however rest assured our dedicated Systems Administrators will monitor this process to ensure everything goes smoothly. Sincerely KnownHost, LLC UPDATE 11/19/13: The overall migration is just over one quarter complete. Approximately 27%. UPDATE 12/18/13: The overall migration is approximately 43% complete. UPDATE 1/6/14: The overall migration is approximately 57% complete. UPDATE 1/10/14: The overall migration is approximately 64% complete. UPDATE 2/3/14: The overall migration is approximately 80% complete. UPDATE 2/6/14: The overall migration is approximately 85% complete. UPDATE 2/10/14: The overall migration is approximately 92% complete. UPDATE 2/13/14: I'm very happy to announce that the migration from CA to WA has been completed successfully. There are no longer any IP tunnels active and all connections are now direct to our servers in WA.