Friday, April 25, 2014 we will be performing maintenance and upgrades on our customer helpdesk located at https://support.knownhost.com starting at 11:00PM EST and ending on April 26, 2014 at 3:00AM EST. This is a total of 4 hours and while we expect the maintenance not to take anywhere near this long we're of course scheduling extra time for any issues which may arise.
During this time period, support will be available only via email and we ask that you please only request support for critical issues where a site or service is completely offline. There will be a lot of manual work involved in handling support this way so it's possible that responses could be slightly delayed. We will of course have ample staff working to make this maintenance goes as smoothly as possible and support will be available as always. Sales, billing, and abuse departments are closed during this timeframe and any incoming emails to those departments will be queued and delivered to us at the time the maintenance is complete.
Please note that customer services will not be impacted in any way.
This maintenance window will be to perform significant upgrades to our support system which will both improve the usability and speed of the system, as well as improving our back-end interface which will allow us to better manage support requests and increase the efficiency at which we can provide you with assistance.
We thank you for your understanding during this time and as always thank you for your continued business.
Regards,
KnownHost, LLC
https://www.knownhost.com
During this time period, support will be available only via email and we ask that you please only request support for critical issues where a site or service is completely offline. There will be a lot of manual work involved in handling support this way so it's possible that responses could be slightly delayed. We will of course have ample staff working to make this maintenance goes as smoothly as possible and support will be available as always. Sales, billing, and abuse departments are closed during this timeframe and any incoming emails to those departments will be queued and delivered to us at the time the maintenance is complete.
Please note that customer services will not be impacted in any way.
This maintenance window will be to perform significant upgrades to our support system which will both improve the usability and speed of the system, as well as improving our back-end interface which will allow us to better manage support requests and increase the efficiency at which we can provide you with assistance.
We thank you for your understanding during this time and as always thank you for your continued business.
Regards,
KnownHost, LLC
https://www.knownhost.com