Thanks to Mike and the good folks in tech support who helped me with an e-mail problem and had it fixed. Opening a ticket is always my last resort when something goes wrong. But, it's nice to know that KnownHost steps up to the plate when needed.
Oh, you have no idea how spoiled I feel with KnownHost support.
I'm trying to help a friend move his company's site off of their current host, and in the past 3 days, I've only had 1 response to my support requests. That, of course, is a personal response, which seemed almost automated. And that doesn't count two or three automated updates to the thread that just said that they were updating the thread.