Oh, you have no idea how spoiled I feel with KnownHost support.
I'm trying to help a friend move his company's site off of their current host, and in the past 3 days, I've only had 1 response to my support requests. That, of course, is a personal response, which seemed almost automated. And that doesn't count two or three automated updates to the thread that just said that they were updating the thread.
KnownHost definitely rocks.