hi, we're thinking about a managed VPS account and had some questions from our IT consultant for you: 1) is there security at the edge of the network? that is, is there virus scanning on edge of firewall? We want to be sure any possible malware gets intercepted when migrating over before it hits the server. 2) is there telephone support once one establishes an account with knownhost? or is support only through tickets and the forum? 3) what kind of cpu is used and how is it allocated? this is with regard to "may not go over 25% total for longer than 90 seconds" 4) with regard to hard drive storage allocations in an account, what do you consider as storage? for example, do third party applications eat into storage? thanks!