Restoring a terminated account

Discussion in 'Linux VPS/Dedicated - cPanel' started by Ave, Feb 25, 2008.

  1. Ave

    Ave New Member

    I terminated an account and I think was better I had suspended that account. So I recreated the account whis same username and password. My question: can I use Virtuozzo backup to reinstall all files and configs?
    :confused:
     
    Ave, Feb 25, 2008
    #1
  2. khiltd

    khiltd New Member

    I don't think you can pick and choose individual files for restoration through Virtuozzo, but I'd file a ticket and ask to be sure.
     
    khiltd, Feb 26, 2008
    #2
  3. mylinear

    mylinear Member

    Actually, if you look in the VZ help pages under "Backup Details", there is a section as follows:

    However, this Browse button is not shown in VZ running under Linux / cPanel. I am not sure if it is available under Plesk or Windows.
     
    mylinear, Feb 26, 2008
    #3
  4. khiltd

    khiltd New Member

    Virtuozzo doesn't run under any hosting control panel--it sits above pretty much everything except the kernel. If the feature is there it's probably been disabled to discourage excessive disk thrashing, but support would probably be able to do it for you.
     
    khiltd, Feb 26, 2008
    #4
  5. ppc

    ppc Moderator

    If you submit a ticket to support and let them know the directories you need they can(in many cases) extract the files/folders you need.

    Had to perform it once, and it was flawless.

    Regards,
     
    ppc, Feb 26, 2008
    #5
  6. KH-Paul

    KH-Paul CTO Staff Member

    Virtuozzo Power Panel doesn't allow to use full VPS backups for specific cPanel account restoration but these backups can be used to restore the whole VPS.

    This part of the manual is applicable to Virtuozzo for Windows product. There is no such functionality with Virtuozzo for Linux.

    In general, this is not something that we offer. We can try to accomplish such requests within 24-48 hours but only in cases there is pretty much no possibility to restore the whole VPS for whatever reason. There is a chance that we'll implement some sort of nominal fee for partial backup restoration in the future and, as such, will be forced to perform such (rare) requests faster but as of today we cannot guarantee any completion timeframe for manual/partial files restoration and, as I already mentioned, we do not really offer this service.
     
    KH-Paul, Feb 26, 2008
    #6
  7. rezag

    rezag New Member

    So the backups there are for the customer to use without support and its a one shot thing (whole VPS is restored)?
    Also incremental is obviously changes since last backup, so can't really be used for full restore I guess? if thats the case they are not of much use in case of disaster.

    /me trying to understand their use
     
    rezag, Feb 27, 2008
    #7
  8. KH-Paul

    KH-Paul CTO Staff Member

    Correct.

    When incremental backup is selected system will automatically restore full backup and all incremental up to the selected one on top of the full backup.
     
    KH-Paul, Feb 27, 2008
    #8

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