Name one thing you love about Knownhost

Discussion in 'The Lounge' started by ppc, Jun 1, 2008.

  1. ppc

    ppc Moderator

    I'll go first.

    1. Responsiveness to issues.
     
  2. pmcwebs

    pmcwebs Member

    2. Server specs.
     
  3. drwhit73

    drwhit73 Member

    3. Knowledge
     
  4. cookie

    cookie Alien

    They are polite. professional. they know when they say sorry when some thing is wrong and is server fault.
    And to tell you the truth I am learning how to professionaly support others from them.
    I look at their ticket the way they handle and behave and I am learning from them even I purchased a kayako when I noticed they use it
    Just one thing , I wish I could see how they configured kayako to handle support request but can't see:)

    I wonder if they have staff to staff chat program to talk with each other!

    Back to subject so many things good :)
     
  5. Skyview

    Skyview Member

    the fact that everything just works like it's supposed to.

    OK, I'm gonna sneak in another one, but L3 techs. was another reason I initially decided to come here years ago.
     
  6. cookie

    cookie Alien

    what is L3 techs?
     
  7. tristanperry

    tristanperry New Member

    "Level 3" techs :) Meaning the people with a large amount of knowledge who can diagnose deep server and network problems.

    -----------------------------

    4) Upgrades "a la carte"
     
  8. cookie

    cookie Alien

    so is it like level1 level2 level3 bla bla
    how many levels:)
    when we send a ticket with priority high it goes to leve3?
     
  9. Skyview

    Skyview Member

    Hi. Generally, there are Level 1 - Level 3 support technicians although I'm sure it varies some places. I don't see it mentioned on the site anymore, but back when I was considering a new host KH had something on the site that basically said all of their support techs were Level 3, at least I think that was the case. That might have changed since then, but it was a comfort to know that problems would be addressed and corrected by that level of support (i.e. people who actually comprehend complex situations and can resolve them on their own).

    For more on the general classifications, this might help a little:
    http://en.wikipedia.org/wiki/Technical_support#Multi-Tiered_Technical_Support
     
  10. rickyb

    rickyb New Member

    Tech responses come quickly and have been easy to understand.
     
  11. Jeren

    Jeren Time Lord

    One thing I love about KnownHost: The Coffee.

    Ok, I haven't really dropped by their offices before, but I'm sure that if I did, they'd have a good cup of coffee there.

    Other than that, its the patience of their support staff that I appreciate. I've had to put in several support tickets lately, and they all have been answered in a professional manner. (Of course, I wasn't being rude or anything, so that might have a factor in that).
     
  12. cookie

    cookie Alien

    where is their coffice located?
    what If I come by and want to have a cup of coffe too
    will they kick me out:D

    which city are you staying exept those who our outsourcing

    will find yu:p

    So far my customers are happy. and I am sure one day I have to go for dedicated server
    if I do and you have that package I am going with you
     
  13. marcm

    marcm Member

    Honestly, speed and helpfulness of tech support. This was my first VPS, and I naturally had some basic questions about DNS setup etc. they were patient - never condescending. Cheers KnownHost!
     
  14. LeMarque

    LeMarque Member

    That they are going to offer fully managed dedicated servers ??? <hint>
     
  15. cookie

    cookie Alien

    If they offer dedicated server I will most likely buy one too.
    I have found my home in this company. love every thing about it:)
     
  16. ppc

    ppc Moderator

    That would be something you would want to discuss in the Suggestions forum. Start a poll and get some attention to it ;)
     
  17. willthom

    willthom New Member

    Wow, someone who's been here longer than I have! I didn't think such a person existed.

    I like how stable KH is. I've rarely had problems with anything here. I had two previous hosts, one less-than-respected, and one that was well-respected but just seemed to go to the toilet on my server.

    One day I'll need to upgrade and move to a VPS or something else, but I've been cool for years now.

    Dang, this is only my second post? I should try to get out more.
     
  18. MadMax

    MadMax New Member

    One thing: I was experiencing at least 5 database errors/day at my old host. My response from IT was to clean my vBulletin sites up.:eek:

    Now, the good thing. I have been here since early Sunday morning, and just came off the usual evening rush on my forums and I had






    wait for it........




    0 database errors! Thanks!
     
  19. preacherherb

    preacherherb Guest

    I don't love anythging about Known Host. I am very dissatisfied and will be leaving when my subscription expires this month.
     
  20. KH-Jay

    KH-Jay Administrator Staff Member

    preacherherb,

    Sorry, but calling our staff "idiots" is extremely unprofessional which we will not tolerate. This is why we asked you to backup your data and find a new host to use abusive language to. This wasn't the first time you did this which made our decision to ask you to leave quite easy. There are ways to approach business and it's evident you are not one who has respect for others.

    -Jay
     

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