Move to knownhost has been slow

Discussion in 'Linux VPS/Dedicated - cPanel' started by wcgrafix, Aug 3, 2013.

  1. wcgrafix

    wcgrafix New Member

    Hi I just moved from HostGator to KnownHost, but your tech support cant figure out why my site is offline....

    My site has been down since transferring to KnownHost (about 10 hours now )

    Your tech guy says that the KnownHost ip is being blocked from hostgator which I just checked and nothing is been block (or blacklisted)

    Can somebody help me please (thanks)

    [email protected]
  2. KH-DanielP

    KH-DanielP KH-COO Staff Member


    I just reviewed over your ticket and it appears either your HostGator server is still down or they may be blocking us from connecting to it.

    I will make sure our techs dig into this a bit deeper but until HostGator gets your site back running we won't be able to transfer it as we need to be able to connect to your HG server to make a copy of all your information over to your KH VPS.

    You may want to open a support ticket with HG to try and get your sites back online so we can start the transfer as if your site is offline for you then it will be the same for us unfortunately.
  3. wcgrafix

    wcgrafix New Member

    Ok, I pointed the dns with the registrat as instructed by you guys with the new ip address

    Should I revert back to the old HG ip address aswell

    Below is an email HG just sent me

    Ticket: NGN-24057138
    Hello there,

    I have unblocked the IP from the firewall.
  4. KH-Jonathan

    KH-Jonathan Director of Managed Services Staff Member


    If they just sent you that, we should be allowed through the firewall to perform the migration now. That indeed indicates we were blocked.
  5. wcgrafix

    wcgrafix New Member

    I think HG just emailed that to just say that they did something on my behalf

    As I checked and you knownhost ip was not blocked and I had another tech guy check aswell

    Oh well, hopefully you guys can help me and figure this out on why my site is down

    Thanks guys

  6. Dave G

    Dave G Member

  7. Dave G

    Dave G Member

    After reading more on the HG forum it looks like all VPS and dedicated servers migrated to Provo are still down and have been for up to 48 hours
  8. wcgrafix

    wcgrafix New Member

    The site is working and is live now on HostGator

    But would love to be at a stable home with KnownHost soon

    Just waiting on the
  9. Dave G

    Dave G Member

    It may be live but it is at running at a crawl.
    HG probable has so many customers leaving it it's put a strain on it's servers :eek:

    Dave G
  10. KH-Jonathan

    KH-Jonathan Director of Managed Services Staff Member

    I bet you're right. I know we've been moving people away from them day and night since Friday...
  11. Dave G

    Dave G Member

    Yah I see is still on HG, Willie please let us know when you point your nameserver to KH
  12. Dave G

    Dave G Member

    I hope I had something to do with this I was sending anyone who asked me (30 or so) where I moved to I pointed them here, I was even accused by HG of working for KH. see post #2 in the thread or read the whole thing I found it amusing.
  13. zombie

    zombie Member

    Dave, I didn't see that comment before, holy crap. Even if they suspect you're working for a rival, for them to post as such while representing their company is in horrendously poor judgment.
    I too, am from there. aeons. I also suggested Knownhost to a bunch of people wanting to leave there.

    Are you referring to CSF at the bottom of the first post? If so I used it on my HG and my KH server, I transferred using cpanel's remote backup feature without issue.

    Looks like you got out of there a few days before the catastrophe, lucky timing!
  14. Dave G

    Dave G Member

    Yep if I had waited a couple of hours more I would have been in deep dodo.

    Yes CSF though KH has done a good job of securing your server I recommend having ConfigServ do there thing, open a support ticket with them and they will put you on the list if your running a VPS3 or better I would also recommend MailScanner it was the best $150.00 I ever spent.
    With the savings I got from moving here I'm paid back in 4 or 5 months.

    I see you do PHP programing, I'll keep that in mind.

    Dave G
  15. zombie

    zombie Member

    You mean hardening? They'll do that for only $150?
  16. KH-Jonathan

    KH-Jonathan Director of Managed Services Staff Member

    Your server has already been hardened. We do that prior to sending you login information.

    CS MailScanner is something completely different. It's an anti-SPAM and anti-virus utility. I've never personally used it and always just stuck with SpamAssassin myself.
  17. zombie

    zombie Member

    Ah ok - irregardless $150 is still pretty cheap for that type of service.

    I use spam assasin too. As of late spam hasn't been out of control, but a few weeks ago a large amount had made it's way through.
  18. Dave G

    Dave G Member

    By no means am I implying that KH does not do a good job of hardening off there installs, they do more than HG ever did and if I offended the people at KH I apologize.
    I like to have the extended tool CS installs as I am not very good at command line stuff.
    Attached you can find the list of what was done here on my VPS

    As for MailScanner I wouldn't be with out it, it does use SA along with other black hole services and stops incoming and if you want outgoing email viruses, auto updated SA rules and so on.
    My customers were being slammed by spam mail from @*.pu accounts and I was able to do a server block very easily in the MS control panel

    Dave G

    Attached Files:

  19. KH-Jonathan

    KH-Jonathan Director of Managed Services Staff Member

    @Dave G
    No offense taken! The better protected everyone is, the happier we are for everyone :)
  20. Dave G

    Dave G Member


    I see you are now with KH welcome

    Dave G


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