We were hacked this weekend, and I think I must have put in at least 10 tickets because I was so freaked out and helpless. Every initial response was within 30-60 seconds. Within a few hours, we had the entire site up and running again - malware cleaned out, passwords changed, IPs blocked. The perfect first response. Over the next few days, KH helped me to secure our server with a variety of different settings and suggestions. You all went so far above my expectations, and I just can't tell you how grateful I am to be with this company. Thank you!! My members also thank you from the bottom of their hearts.