KnownHost Santa 2014

b3t0

New Member
Merry XMas KH! We are on Package: HY1-tx but we don't see any aditional drive space or else.

Regards!
 

KH-Jonathan

Director of Managed Services
Staff member
Merry XMas KH! We are on Package: HY1-tx but we don't see any aditional drive space or else.

Regards!
HY plans didn't get upgrades. That plan hasn't been offered in 2 years and for the past 2 years emails have been sent at Christmas offering an upgrade but it required you requesting it since there was a bit of a change going from HY* to VPS* format. Open up a ticket with billing if you'd like to upgrade.

If you don't wish to, you can remain on HY1 as long as you want but it will not be getting any upgrades since it's an EOL plan.
 

b3t0

New Member
HY plans didn't get upgrades. That plan hasn't been offered in 2 years and for the past 2 years emails have been sent at Christmas offering an upgrade but it required you requesting it since there was a bit of a change going from HY* to VPS* format. Open up a ticket with billing if you'd like to upgrade.

If you don't wish to, you can remain on HY1 as long as you want but it will not be getting any upgrades since it's an EOL plan.
Great! I'm opening rigth now a ticket to sales department to make the upgrade! Thansk!
 

WRMercier

Member
Best Christmas Gift I received this year. Thank you KH for the continued fantastic service and support from a long time satisfied customer.
 

Skyview

Member
This isn't the main reason I've been here 8 1/2 years, but it's sure a nice bonus. Thanks again!

P.S. When KnownHost gets huge and takes over the world, please stay true to your current business practices. Understanding the concept of customer loyalty and delivering on it as you do on a consistent basis, I sure wish you could teach these practices to the cable/telecom industry!
 

Mike54

Member
This isn't the main reason I've been here 8 1/2 years, but it's sure a nice bonus. Thanks again!
I'm coming up on a 7-year anniversary with KnownHost, and as I've said before, @KH-Jonathan is going to have to drive me out with a stick, to get rid of me. Jonathon, all kidding aside, I do appreciate the help and insight you have provided me. And special thanks to Unni, who jumped in, within mere minutes, to help me out with a CSF configuration issue on Christmas night, no less.
P.S. When KnownHost gets huge and takes over the world, please stay true to your current business practices. Understanding the concept of customer loyalty and delivering on it as you do on a consistent basis, I sure wish you could teach these practices to the cable/telecom industry!
Hear, hear. I came to KnownHost because of their business model, and if anything, it has only improved over the years.

Happy holidays to everyone, especially the KnownHost team.
 

Pngscuba

New Member
Have a VPS-3, which doesn't appear to have changed resources. At least no change in CPU, memory or disk space. Did I misundertsand or miss something?
 

KH-Jonathan

Director of Managed Services
Staff member
Have a VPS-3, which doesn't appear to have changed resources. At least no change in CPU, memory or disk space. Did I misundertsand or miss something?
The upgrade was automatic and has been in place since the 25th.

If you have a VPS-3, it was upgraded. If you have an older VS3 it was not.
 

Kayz

New Member
Been with KnownHost for almost 5 years now I believe and have been a 'dedicated' customer for a very long time!

I think this year I've been a naughty boy Santa didn't bring us anything? :(
 

Pngscuba

New Member
Dear Jonathan, As noted in my original post, I can't see anything that has changed. Same CPU, same memory, same disk space. Also as noted in the original post, I have a VPS-3.
 

KH-Jonathan

Director of Managed Services
Staff member
Dear Jonathan, As noted in my original post, I can't see anything that has changed. Same CPU, same memory, same disk space. Also as noted in the original post, I have a VPS-3.
Do you have a ticket number? If not open up a support ticket so we can confirm your account was upgraded.
 

Pngscuba

New Member
Open support ticket to who - sales? Give me a hint here, what upgrade am I looking for? I could have missed it.
 

KH-Jonathan

Director of Managed Services
Staff member
Open support ticket to who - sales? Give me a hint here, what upgrade am I looking for? I could have missed it.
With support. Hence why I said support lol.

Your specs should match those listed for VPS-3 on our website.
 

Pngscuba

New Member
Actually, you said a support ticket which is what any of the tickets are called, whether sales, marketing or tech support. My specs already matched VPS-3 on your site as they haven't changed. That is not an upgrade.
 

Pngscuba

New Member
So more marketing BS. All you did was give the existing customers what you already offered to a new customer. Not a gift or even recognition of customer loyalty. I don't expect anything special and have had excellent service and response from KH. Disappointed though in this marketing hype.
 
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