I just left a hosting company I spent a decade with. I don't need support often but when I need it I need it, I went an entire two years no tickets. When I first went with them support was outstanding however it rapidly over the last few years. The last straw was 4 day fiasco with 3 and 4 hour response times including an 18 hour gap to issue an IP... <sigh> In any event I had to create my first ticket here because I needed the hostname changed. 5 minutes from the time I created the ticket and it was done.... on a Saturday night yet. I realize this was not a major issue but nonetheless that is outstanding.