I apologize if you feel you received a reply that was a bit more abbreviated than usual. I'd love to know what your ticket number was so I can check into it for you.Just wondering as it just seemed different today. 1) Email sent as html. 2) Support tech didn't use his/her name at the end of the replies. 3) Messages just seemed more abbreviated than usual.
Could it have moved to an outsourced third party provider?