Great support

Discussion in 'Linux VPS/Dedicated - General' started by MattFlyafa, Dec 18, 2013.

  1. MattFlyafa

    MattFlyafa New Member

    Hey Guys,

    Just to publicly express my happiness with knowhost so far. I had a critical mail service ticket tonight, which was responded to in 5 minutes and resolved in less then 50 mins.

    Not only was the response fast but it was clear and DANIEL L, kindly explained the issue and how it was resolved. He is a credit to your organisation.

    Very good support!
     
  2. KH-DanielP

    KH-DanielP KH-COO Staff Member

    Matt,

    I'm glad our guys are taking care of you. I think you mean David L however :)

    Contact us anytime you require assistance and we will do our best to help you out.
     
  3. MattFlyafa

    MattFlyafa New Member

    Haha, I said Daniel L when I thank him in the ticket as well. I work with someone called Daniel, so please forgive me!

    But yes indeed, David L. Great work!
     
  4. KH-DanielP

    KH-DanielP KH-COO Staff Member

    No worries at all, the intention is still the same :)

    Thanks again for the kind words!
     
  5. KH-DavidL

    KH-DavidL Abuse & Documentation Specialist Staff Member

    Hey MattFlyafa,
    Not a problem, glad we could be of assistance.
     
  6. AlexH

    AlexH Member

    That's nothing MattFlyafa, I got a reply this morning in LESS than two minutes ;-) Just a note that KH is continuing to impress me.
     

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