In CPanel, when you use the FTP Manager to create a new account, you are instructed to "Make sure that you connect to ftp.blahblahblah.com with your FTP client or you may not be able to login." I just had a client e-mail me saying he could not FTP to the host FTP.HISDOMAIN.COM. I did some research and it doesn't look like the FTP cname for his domain was ever created. If I remember correctly, creating an account with WHM used to take care of that. Is it not happening in your WHM setup? Just curious ... I'd rather not have to manage this manually on my own, but I can if I have to. Just wondering if this is something that can be flipped on, or it maybe this is a one-time problem that it did not get created. I'm on C02 if that is important, I can provide whatever additonal details you need just ask. Thanks.