Frustrated with support site ...

Discussion in 'cPanel reseller hosting' started by SpotITC, Nov 21, 2006.

  1. SpotITC

    SpotITC Member

    https://support.knownhost.com/index.php

    I've submitted dozens of tickets and logged in many more dozen times; I'm sure I know my username and password ... now all of a sudden my username and password do not work.

    No password/username retreival system that I can find either. When I send in a support request, the system simply opens a ticket for me, which I cannot see since my username and password are not working.

    Can someone from KH send me an e-mail to my e-mail address listed on my account? Thanks...
     
  2. KH-Paul

    KH-Paul CTO Staff Member

    Is there any chance that you've changed your billing password? If so, try to use the same account login / password as you use to access billing.knownhost.com. Also, you can always create new tickets / see and update existing tickets through the billing portal.

    Regards,
    Paul
     
  3. SpotITC

    SpotITC Member

    Sorry for the slow reply.

    Nope, I set up my password in the beginning and used it for many weeks before I started having my problems. I'm mostly surprised that there is no password retrieval tool.

    I have contacted support via chat and we're dealing with it, I just wanted to at least wrap the topic up.
     
  4. DesotoD

    DesotoD New Member

    Have you cleared cookies and tried it again? I had a forum do that to me and it turned out to be a bad session cookie. It had corrupted somehow and once I deleted it, I had no problem.
     

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