Frustrated with support site ...

Discussion in 'cPanel reseller hosting' started by SpotITC, Nov 21, 2006.

  1. SpotITC

    SpotITC Member

    I've submitted dozens of tickets and logged in many more dozen times; I'm sure I know my username and password ... now all of a sudden my username and password do not work.

    No password/username retreival system that I can find either. When I send in a support request, the system simply opens a ticket for me, which I cannot see since my username and password are not working.

    Can someone from KH send me an e-mail to my e-mail address listed on my account? Thanks...
  2. KH-Paul

    KH-Paul CTO Staff Member

    Is there any chance that you've changed your billing password? If so, try to use the same account login / password as you use to access Also, you can always create new tickets / see and update existing tickets through the billing portal.

  3. SpotITC

    SpotITC Member

    Sorry for the slow reply.

    Nope, I set up my password in the beginning and used it for many weeks before I started having my problems. I'm mostly surprised that there is no password retrieval tool.

    I have contacted support via chat and we're dealing with it, I just wanted to at least wrap the topic up.
  4. DesotoD

    DesotoD New Member

    Have you cleared cookies and tried it again? I had a forum do that to me and it turned out to be a bad session cookie. It had corrupted somehow and once I deleted it, I had no problem.

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