Few Questions

H82work

New Member
I have a few questions before I proceed with an order:

1. Do you offer a way to check email that is web based? Sometime I have to check email away from home and this option makes it very easy to check email from any location with internet access.

2. The 10% lifetime discount, is that on the base package only or does it cover add-ons/upgrades?

3. How often are the backups completed? Hourly, Daily, Weekly, Monthly?

4. If a restore from backup is needed is that something that can be completed by the user or does it require a support ticket?

5. If I move forward I will be moving an e-commerce site, can the VPS account be PCI compliant?

That is all that I can think of right now but there might be more....

Thanks,

H82work
 

KH-Joel

KH Sales
Staff member
I have a few questions before I proceed with an order:

1. Do you offer a way to check email that is web based? Sometime I have to check email away from home and this option makes it very easy to check email from any location with internet access.

2. The 10% lifetime discount, is that on the base package only or does it cover add-ons/upgrades?

3. How often are the backups completed? Hourly, Daily, Weekly, Monthly?

4. If a restore from backup is needed is that something that can be completed by the user or does it require a support ticket?

5. If I move forward I will be moving an e-commerce site, can the VPS account be PCI compliant?

That is all that I can think of right now but there might be more....

Thanks,

H82work
Hello,

Thanks for your interest in KnownHost. Please see inline as I've answered your questions. Hope this helps.

1. Do you offer a way to check email that is web based? Sometime I have to check email away from home and this option makes it very easy to check email from any location with internet access.

--You get webmail with all VPS's if you order a control panel like cPanel. We offer cPanel, Plesk, and Directadmin so you can pick from any of the three. cPanel is what we'd recommend though.

2. The 10% lifetime discount, is that on the base package only or does it cover add-ons/upgrades?

--That discount applies to the base plan. addon's, etc. It will also carry over to a new plan if you upgrade.

3. How often are the backups completed? Hourly, Daily, Weekly, Monthly?

--We do backups of the entire VPS every other night to backup servers (RAID servers).

4. If a restore from backup is needed is that something that can be completed by the user or does it require a support ticket?

--You need to let us know and we will do it.

5. If I move forward I will be moving an e-commerce site, can the VPS account be PCI compliant?

--Yes, we do this for many clients. You need to provide us the security scan for the server and we will do it per request.

Regards,
Joel
 

H82work

New Member
Hello,

Thanks for your interest in KnownHost. Please see inline as I've answered your questions. Hope this helps.

1. Do you offer a way to check email that is web based? Sometime I have to check email away from home and this option makes it very easy to check email from any location with internet access.

--You get webmail with all VPS's if you order a control panel like cPanel. We offer cPanel, Plesk, and Directadmin so you can pick from any of the three. cPanel is what we'd recommend though.

2. The 10% lifetime discount, is that on the base package only or does it cover add-ons/upgrades?

--That discount applies to the base plan. addon's, etc. It will also carry over to a new plan if you upgrade.

3. How often are the backups completed? Hourly, Daily, Weekly, Monthly?

--We do backups of the entire VPS every other night to backup servers (RAID servers).

4. If a restore from backup is needed is that something that can be completed by the user or does it require a support ticket?

--You need to let us know and we will do it.

5. If I move forward I will be moving an e-commerce site, can the VPS account be PCI compliant?

--Yes, we do this for many clients. You need to provide us the security scan for the server and we will do it per request.

Regards,
Joel
Wow, that was quick, Thanks for the prompt response!

H82work
 
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