I'm currently signed up with a VPS account with another provider for just a couple of weeks and I'm already seeing problems. I'll fully admit, I didn't do the groundwork before I signed up, based everything on 'bang-for-the-buck' and that's not always the best way of doing things.
My current provider has an elaborate helpdesk/ticket system which seems to offer the world - if only they would use it. I've had 5 tickets in there, all have gone un-answered. They have 'live chat' who are obviously Tier 1 level support and they just refer you to the ticket system anyways! They offer forums but they are not owned by the provider and every response starts with 'this is a user helping user forum' - meaning the support staff don't look at it too often. So the only viable support avenue is the phone - which isn't always convenient. To their credit, they were helpful on the phone but the other support vehicles are a complete waste of time.
The server itself is very well spec'd - better than KH for the money but I felt the server's performance suffering a little though. Right now it's flat-lined and has been down for 3 hours already...
Okay, this is starting to look like a rant and has nothing to do with KH at all but choosing you as a provider with my current concerns laid out previously, how would you compare your support system?
If I went with your VPS-L plan, could I migrate later to another VPS plan with more disk space without having to move all of my sites?
I would want to use the Plesk CP, what is the 'Plesk PowerPack' option?
I would want to manage my own DNS. As I understand it, I point my firstdomain.com to your name servers and subsequent domains to my firstdomain.com as their name servers. I understand I need to register firstdomain.com as a name server at my registrar but the part I'm unclear on is what you would need me to do for firstdomain.com. Do I have to transfer it when I sign up? Do you register it on your name servers?
The reason I'm asking about the DNS setup is because I'm still struggling to get that configured on my current VPS provider and none of it was configured up front when I signed up.
My current provider has an elaborate helpdesk/ticket system which seems to offer the world - if only they would use it. I've had 5 tickets in there, all have gone un-answered. They have 'live chat' who are obviously Tier 1 level support and they just refer you to the ticket system anyways! They offer forums but they are not owned by the provider and every response starts with 'this is a user helping user forum' - meaning the support staff don't look at it too often. So the only viable support avenue is the phone - which isn't always convenient. To their credit, they were helpful on the phone but the other support vehicles are a complete waste of time.
The server itself is very well spec'd - better than KH for the money but I felt the server's performance suffering a little though. Right now it's flat-lined and has been down for 3 hours already...
Okay, this is starting to look like a rant and has nothing to do with KH at all but choosing you as a provider with my current concerns laid out previously, how would you compare your support system?
If I went with your VPS-L plan, could I migrate later to another VPS plan with more disk space without having to move all of my sites?
I would want to use the Plesk CP, what is the 'Plesk PowerPack' option?
I would want to manage my own DNS. As I understand it, I point my firstdomain.com to your name servers and subsequent domains to my firstdomain.com as their name servers. I understand I need to register firstdomain.com as a name server at my registrar but the part I'm unclear on is what you would need me to do for firstdomain.com. Do I have to transfer it when I sign up? Do you register it on your name servers?
The reason I'm asking about the DNS setup is because I'm still struggling to get that configured on my current VPS provider and none of it was configured up front when I signed up.
