I read before that the support likes you to just go to them so I did becasue I just got my account active so though I understand a good bit I needed to make sure I had it right. Though some of the detail I learned reading and other tinkering, the heirarchy got me so here is a snapshot of what I sent to support: Hey Team: Take your time, I'd rather you take a few hours and help others between to give me some well thought replies because I'll have plenty of links to just investigate and read the help files of both panels before I do much else. This is not mission critical but learning mode only. You don't have to lift a finger here except answering the questions. Pretty excited to get going and quickly I will be using this server for a few sites, small now, but one at least is going to be a Wordpress Multi-site with Buddy Press and some of the sites will have stores and chat but not IRC. I will be using this company's plug-ins ... including the chat which is one of the main reasons I plan to leave xxxxx.com. They are pretty good but I need more helpful support. The chat plug-in I was experimenting with was hitting resources hard but since I had to request logs and such, time to move on to VPS... told them my skill set and wanted to learn... questions as follows and the replies (italic) mixed with my frustration in bold... >>1. Logged into both panels fine (PowerPanel & cPanel WHM) but got certificate warnings at Power Panel help/pdf file too. What is best practice here? Ignore, make manually safe in browser or update certificate, if so where/how to update cert? Please let us know, the details of your knownhost server so that we can assist you better. This seems a bit obvious but you have the details as far as I can see, it's brand new but it's a simple question that can be replied to better than this. >>2. The Power Panel is Virtuozzo? It controls the whole container regardless of cPanel which means cPanel is just an "option" but is one of the panels required for support? Correct in concept/hierarchy? Parallels Power Panels (PPP) is a powerful and easy-to-use web-based tool to administer and recover the containers. The cPanel is a Unix based web hosting control panel that provides a graphical interface and automation tools designed to simplify the process of hosting a web site. I can read and since this ticket took a while I think it would be nice to read my actual question and adress it directly. >>3. I changed the Power Panel Password and will change the cPanel password and assuming they don't need to match and this is considered a best practice? The power panel password is same as the root password of the server. Changing the power panel password will not cause any change in the cPanel password of an account/domain. Sort of what I asked, an A for effort >>I also added my email to the Power Panel and see emails from entering the root now? We are bit confused with your query. Please let us know, your exact requirement so that we can help you better. Might want to read the Power Panel Help file yourself. Databases query, humans ask questions and just who is we? Are we being watched? >>4. I'm not overly concerned with the domain propagating now but assuming I have to use to make my other domains work because it is the head of the domain hierarchy like HostGator with domains working off a master domain like sub-domains (is sub-domains)? If you transferred the main domain and the DNS to the new server there will be propagation delay of 24-48 hours. This is also applicable for the subdomains of that domain. Never mind... I don't care any more >>5. I bought a new domain with you on purchase, what is my registrar link to update my nameserver records? You can contact your registrar to update the nameserver records. No drinking at work please, I bought it new with you >>6. In the Power Panel I turned on the firewall to Normal Mode for now. Is this a best practice? Is there any issue doing so, best practice or what? We suggest you to set the firewall mode as "Advanced firewall mode with default policy Accept" for the proper working of the server. He's seen this one before, too easy >>8. In Power Panel I have an install Plesk option but I have cPanel/WHM. Am I off base here? Should I not install Plesk because I have cPanel? Is this not the same Plesk module? I can use simultaneously? Would fail because I have cPanel or delete, crash burn!? What's that damn button do! I want to press it so bad... As cPanel is installed in the server there is no need of installing the plesk control panel. The Parallels Power Panels (PPP) is a powerful and easy-to-use web-based tool that can use to assign to end users and container owners with limited and direct access to containers. The users can self-administer and recover personal containers. You had me at no need of installing the plesk control panel... but why confuse a good answer or at least put it into your own words for clarity... 9. Can you make sure I have my panel hierarchy correct and fill in the gaps? Virtuozzo Power Panel is the container script? cPanel link you gave is the new master domain panel for gibzenolli.com and controls other domain cPanels options? or I could use Plesk instead back to question 8 kind of? How off am I, is some of this for reselling and not needed since I will have multiple personal sites but not reselling? Explain? Get my panel relationship right in my head and I think I can figure out most of the rest. So each domain will have its own cPanel and the first one is a master cPanel? Please provide us the details of your knownhost server so that we can assist you better. welcome to my world 10. See where I'm confused? I think it is the only part I'm a bit lost on because of the new layers, sort of like a WAMP but I want to make sure what is controlling what and what the panel levels are, even if I don't resell it would be good info to learn. No reply joy to the fishes in the deep blue sea, joy to you and me >>11. So what is done for me and what hardening do I need besides WordPress itself? Just in general like I see mysql, etc., what else should I put on my list for say a secure WordPress site besides direct WordPress stuff from the VPS point of view? You can install plugins like Wp super cache to improve the performance of your wordpress site. Also consult with a web developer and optimize the wordpress site. The following link will help you... We can optimize the server and check the performance only if we have access to the server. We shall check the performance once you provide us the server details. Danger Danger Will... I know the questions are not perfect but was this actually read? Might there be a service agent that wants to try ticket # 150866 again, it may be open still?