WHY KH guy is not able to login on my VPS

Discussion in 'Linux VPS/Dedicated - General' started by serverack, Mar 30, 2011.

  1. serverack

    serverack New Member

    I just opened a ticket regarding to mod_security , I gave pass but KH guy is not able to do login which I gave. BTW I am able to login on SSH and WHM with same details from my side.
    What the hell is going on ? I want to solve the issue regarding to mod_security but my car is stuck at user authentication.:mad:
     
  2. Dan

    Dan Moderator

    Hello serverack,

    If your VPS is still set for password auth, you gave them the correct IP, and you gave them the correct password then they should be able to login just the same as you.
     
  3. jscieza

    jscieza I love KH

    Unless you have blocked the KH support IP :(
     
  4. kingtas

    kingtas New Member

    I was thinking the same thing. Have you denied all IP's but your IP in Host Access Control?
     
  5. RichardA

    RichardA New Member

    I had the same issue - They were unable to connect, I changed the password twice, but they were still unable to connect.

    I finaly found out after the 3rd password reset - they don't like symbols! I removed the symbols from my password and they managed to get in!

    That might be your issue too?
     

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