What does "fully managed support" mean to me.

Discussion in 'Pre-Sales Questions' started by MiCarl, Dec 18, 2014.

  1. MiCarl

    MiCarl Member

    A couple questions I should have asked before moving to a VPS, but my shared host was killing me so I had to jump before I pulled all my hair out. We're talking about a VPS with a control panel.

    • Do you keep the LAMP (Linux, Apache, MySQL and PHP) stack up to date or do I need to periodically do it (I have cPanel)? For that matter, do you keep cPanel current or is that something I do?
    • Can I assume my data is protected in the case of a hardware fault? Specifically - if I have my backups on the VPS I think I'm protected from problems I cause, but do I need to be concerned about a drive failure and keep backups off site too? My data isn't so critical/irreplaceable that I need protection from a sink hole opening and swallowing your data center.
  2. Dan

    Dan Moderator

    Hi MiCarl!

    LAMP will be your responsibility to update and there are interfaces in WHM for doing so such as EasyApache for Apache and PHP.

    cPanel by default is set to update automatically every morning.

    KH takes a backup every other day. However, if I'm not mistaken, if you need a restore done it has to be everything in your account. If you store your WHM backups on the VPS you should be fine I would think.

    Hope that helps!
  3. MiCarl

    MiCarl Member

    Thank you.
  4. KH-FreddieA

    KH-FreddieA Technical Support Operator Staff Member

    We can also do partial restores of specific users and databases for a $10 fee.
  5. MiCarl

    MiCarl Member

    I'll keep that in mind, but shouldn't need it. I think I can do my own partials.

    What I wanted to do was make sure you had a backup in case a hardware failure caused me to loose mine.

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