VPS questions VPS3 / VPS4

Discussion in 'Pre-Sales Questions' started by Unregistered, Jan 5, 2010.

  1. Unregistered

    Unregistered Guest

    Hello,

    - is the RAM guaranteed? or is it burst RAM?

    - what is the fee to set up if the control panels are not the same?

    - are the backups off-site?

    - how many customers share the VPS?

    - how much dedicated CPSU?

    - is there a minimum contract length?

    - how much notice is needed to terminate contract?


    Thanks so much
     
  2. KH-Joel

    KH-Joel KH Sales Staff Member

    Hello,

    Thanks for your interest in KnownHost. Please see inline as I've answered your questions. Hope this helps.


    - is the RAM guaranteed? or is it burst RAM?

    --We offer Guaranteed RAM by using Virtuozzo's SLM VPS technology.

    - what is the fee to set up if the control panels are not the same?

    --There is no "setup fee". Are you asking about us migrating your data if the control panels aren't the same? Please clarify.

    - are the backups off-site?

    --Backups are to seperate servers within the same datacenter.

    - how many customers share the VPS?

    --On average around 15-20.

    - how much dedicated CPSU?

    --You get access to all of the CPU of the physical server. We don't cap CPU but we don't allow a customer to use more then 25% of the entire CPU for over 90 seconds or we will be in touch with you. If we see a trend starting with CPU usage we will let you know basically but this rarely is an issue. If it is then you'd need your own server but this doesn't happen a lot. If it does, it's obvious a VPS isn't right for you.

    - is there a minimum contract length?

    --No

    - how much notice is needed to terminate contract?

    --7 days as we list in our TOS.

    Thanks,
    Joel
     
  3. KH-Joel

    KH-Joel KH Sales Staff Member

    Hello,

    Thanks for your interest in KnownHost. Please see inline as I've answered your questions. Hope this helps.


    - is the RAM guaranteed? or is it burst RAM?

    --We offer Guaranteed RAM by using Virtuozzo's SLM VPS technology.

    - what is the fee to set up if the control panels are not the same?

    --There is no "setup fee". Are you asking about us migrating your data if the control panels aren't the same? Please clarify.

    - are the backups off-site?

    --Backups are to seperate servers within the same datacenter.

    - how many customers share the VPS?

    --On average around 15-20.

    - how much dedicated CPSU?

    --You get access to all of the CPU of the physical server. We don't cap CPU but we don't allow a customer to use more then 25% of the entire CPU for over 90 seconds or we will be in touch with you. If we see a trend starting with CPU usage we will let you know basically but this rarely is an issue. If it is then you'd need your own server but this doesn't happen a lot. If it does, it's obvious a VPS isn't right for you.

    - is there a minimum contract length?

    --No

    - how much notice is needed to terminate contract?

    --7 days as we list in our TOS.

    Thanks,
    Joel
     
  4. Unregistered

    Unregistered Guest

    Thank you Joel
     

Share This Page