Hello.. Here is my story, I have more than 3 years with Knownhost now. I have been having always problems with E-Mails. Every time in a month clients call me saying that they have a problem connecting and trying to download emails, I open a ticket every single time. And every time I get a response that everything seems to be working fine. But its NOT! Ive lost more than 5 clients for this problem along the way of 3 years. (Also Ive got many more). My only concern is that, Why Support says everything is ok when its not? Clients are trying to send and receive emails but they cant. Its obviously that there is something out of order and the duty of the Managed Support is to check deeply. Because we as clients depend from you Knownhost. I kindly ask for a deep scan and Heroic support on my VPS to see what is happening. If its my IP then change it, put order and fix everything so clients do not have any problem anymore. If I need to buy a SSL then tell me and I will do it. But please support I need a little professional attention on this situation. Thanks in advance.