I think it's the other way around GSV. In any event, we used to have quite a few servers in a handful of datacenters, and the datacenter ALWAYS provided the routing/connections to whatever providers. It was the datacenter who provided support for connectivity/router issues, etc.I'm not sure if any of you guys really understand what's going on here...and it's very unfortunate that you obviously think you do.
Well... It just happened again. I love the communication with you guys, but this much downtime is unacceptable.I totally agree 3 hrs is not right and can assure you the message we sent was very clear. We truely care how this affected customers and if such an event happens again, actions will be taken. Please understand we care and are very sorry.