I'm a refuge from Dreamhost who had a high traffic wordpress blog that wasn't playing nice with a shared server. I was switched over to their new VPS hosting and had nothing but problems. I took a few days googling new hosts and saw nothing but high regards for KnownHost. I bit the bullet and signed up. I had never used CPanel or set up a VPS before and I was a bit worried about the initial setup process. I sent several support tickets and every one was answered in detail within 10 minutes of opening. I'm just about all set up and I am extremely satisfied with the service that KnownHost has given me. The only thing I regret is not going with KnownHost a lot sooner!