The support response time is very very very good! my compliments. I have over 22+ servers at KH. You guys are here (within 1 minute, often within 30 seconds) when I open a case. I'm also longer then a year with you guys and plan to stay! However I also have some servers at other 2 other companies (name not important). The honest reason I don't have all my servers here is the support type offered. If I need multiple websites and need managed support for my websites, I choose my other host. But if I need a vps of 1 website that does not require a lot support I choose KH. Why: The big difference is for example: Other Host: When I report an issue: They will take care of the issue for me, past it to other support tech till my issue is solved. I just need to tell them what is wrong once and you can see the way they solve the ticket, they are not 'waiting for you' Example Response: This was the issue, we did this and the issue was solved. Or I'm passing this to ...that will take care of this for you. Or: This was the issue, if I do this, it might solve the problem, would you like me to proceed? KH: Sometimes I'm experiencing that the solution is explained to the you (usually in high-level technological slang). Instead of Solved. Example: This is the issue. (done) So I need to reply back: Can you help me with it?..and so it gets an over and over communication. Support just tells you what is wrong, instead of helping/finding the solution for the customer. Note: This is only the case when I need support with websites (not hardware) For example, If my wordpress or joomla site is not opening https://www.knownhost.com/managed-wordpress-hosting.html means when your site has an technical error, most of the time they tell you what the issue is, instead of solving it. For the rest uptime and response time are way better than any other host. I'm just missing the 'best effort' Support when it comes to errors on sites. Keep up the good work!