Support ticket program

Discussion in 'The Lounge' started by Jleagle, Jul 30, 2007.

  1. Jleagle

    Jleagle New Member

  2. gameutopia

    gameutopia New Member

    I'm not sure if this will do what your looking for I think it does, you'd have to check but it's free and well known.
    phpcoin
    http://www.phpcoin.com/

    Otherwise knownhost has clientexec or whmcs for like $5 per month. Whmcs is way easier to use in my opinion.

    And this site has some similar pay software but it's one time around $30 I've never tried them, but someone suggested I check them out sometime.
    http://www.idevspot.com/

    Whmcs is supper easy to use and you can download a free 15 day trial from their website.
    Otherwise I think knownhost uses moderbill possibly in combo with www.kayako.com support suite which is a little spendy.
    gameutopia
     
  3. Jleagle

    Jleagle New Member

    Thanks for the reply, ive used phpcoin in the past, all i want though is the support desk part, eg. customer asks a question, ticket becomes "open", question gets answered, ticket becomes "closed". Any ideas?
     
  4. gameutopia

    gameutopia New Member

    Do you have cpanel with fantastico? I haven't looked at the list lately but I vaguely remember some support systems in fantastico. You wouldn't have to use fantastico to install one, you could always go to the particular web site and check them out frist, and get them directly.

    Like I said I haven't looked lately I just vaguely remember some in there.

    I'm sure there would be some freebee otherwise somewhere.

    gameutopia
     
  5. Jleagle

    Jleagle New Member

    Thanks, i dont have it but id rather install them my self anyway. Here's what i found..


    Thanks!
     
  6. ppc

    ppc Moderator

    Hi Jleagle,

    Dont go near phpcoin.
    I have seen it time and time again - phpcoin installs being hacked.

    The support desk is one of the most crucial elements in ensuring a great customer experience. You want reliability and ease of use.

    Knownhost uses kayako which while kayako's troubleshooting staff could be a little bit better, the software in my opinion is great and they have a quite helpful forum community.

    In my opinion I wouldn't want to cut corners with the support system. I cant really think of any really good free ticket system. You can check out Cerberus which has a free version and though I haven't heard wonderful things about it, it s a decent usable option.

    WHMCS with the license from KH is only $5 and happens to be an excellent system(and probably the cheapest).

    Hope this helps.

    Regards,
     
  7. Jleagle

    Jleagle New Member

    Well i dont need payment tracking, account creation or billing, just support tickets. I decided on eTicket for now, which is basicly osTicket 2.0.

    Thanks.
     
  8. ppc

    ppc Moderator

    WHMCS billing functions can be safely ignored. A simple edit to the tpl template files can "hide" the billing aspects and you will be left with a great support system.
     
  9. Jleagle

    Jleagle New Member

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